​​​​Ricky Quang​

Stretto

May 2023 - Present

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• Deliver the highest level of service experience and impressions

• Create and foster an environment of teamwork and accountability

• Operate and maintain machine integrity to produce mail pieces at a high level of quality and efficiency

• Create Certificates of Service for mailings

• Quality improvement of systems and analysis of operating procedures

• Setup, audit, and verify all parts of the production processes meets requirements desired in the work order

• Manage and stock all supplies necessary

• Actively complete audit logs while continuing to randomly check the quality of client pieces produced by Stretto to uphold accuracy

• Utilize all checks and balances tools to verify work orders to 100% accuracy

• Complete meter logs after each use to ensure accuracy of meter currency usage

• Communicates with urgency to appropriate parties and withholds any jobs that may be compromised in any way

• Apply basic knowledge of postal regulations and requirements to ensure mail pieces are delivered appropriately

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Street Level Strategy LLC

Jun - Aug 2021

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• Schedule appointments over the phone for Californians.

• Working with other phone bankers to optimize a better caller experience for both us and the caller.

• Providing information to callers about our campaign.

• Able to communicate with difficult callers.

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Knotts Berry Farm/ Cedar Fair

Nov 2021 - April 2023

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• Handle cash flow for the parking revenue 

• Initiate guest interactions, answering questions and providing directions to the guests

• provide excellent guest service, direct guest traffic to available parking lots, collect parking fees at toll booths, assist guests as needed, and ensuring all employees entering into the Employee Lot are current employees

 

Consumer Behavior Course

2019 Spring Term

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• Knowledge of consumer buying patterns, motivation, and search behavior.

• Recognize and analyze the external sources of influence on the consumer decision-making process.

• Able to analyze consumer perception (cognition), preference (affect), and choice (behavior).

• Ability to determine the impacts of trends on the consumer and marketing.    

 

Social Media Marketing

2019 Fall Term

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• Develop an awareness of the impact of social media content and analytics on business and marketing.

• understand the relevant issues, advantages and disadvantages of using social media as a marketing vehicle

• Develop analyze, evaluate, and critique strategies for incorporating social media into a marketing plan.

 
Strategic Internet Marketing

2019 Fall Term
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• Understand the importance of effective web design, SEO, PPC, search, and content development as it relates to developing an online brand and present.

• Understand the concepts and best practices related to online search and advertising.

• Understand the concepts and best practices of website analytics and monitoring.

• Analyze, evaluate, and critique strategies for incorporating e-commerce into a marketing plan.

• Learn how to launch an e-commerce business.

• Understand the impact and integration of social media to online marketing and business.